Account Security

At FirstSave we use industry standard security technology and practices, to safeguard your details from any unauthorised access.

SSL technology is used to encrypt your personal information, depending on your browser settings, a pop-up window will appear to notify you that you will be entering a secured page. SSL technology converts your data into an encoded form before it is sent over the Internet. We use 128-bit Secure Socket Layer (SSL) Encryption.

You can recognise SSL Encryption by looking at the web site address at the top of your screen, which should start with 'https'.

The security of our website is independently verified. You can tell when you enter a secure area of our website, as a small locked padlock will appear in the bottom bar of your browser.

Protecting yourself against Identity Theft

Identity theft involves someone using your personal information without your knowledge, to obtain goods and services in your name.

Prevention Tips

Here are just a few simple steps you can take immediately to help protect yourself:

• Shred or destroy unwanted personal documentation
• Never disclose your personal details unless you are confident you know who you're speaking to
• Make a note of when mail is due, in particular regular statements or bills. That way you will be aware if they are late or missing. If you are concerned contact the organisation that sends you the mail.
• Inform all your banks, building societies, credit card providers, etc. of your new address immediately
• Keep personal documents secure at home, carry the minimum with you and never leave them in
your car
• Check your credit card and bank statements regularly and report unauthorised transactions immediately

Hoax e-mails

A number of hoax e-mails claiming to be from financial institutions have been sent to Internet banking customers. These e-mails typically contain a link to a hoax web site and attempt to trick customers into supplying confidential personal information such as account numbers, PIN numbers, and passwords.

Some of the e-mails claim that your account will be closed unless you confirm confidential personal information or update security details. These will not be genuine e-mails from FirstSave. FirstSave will never send e-mails to customers requesting confidential information e.g. card number, PIN number, answers to memorable data or Internet account User ID & password.

To ensure a secure connection to our web site, always enter www.firstsave.co.uk, into your browser.

If you are concerned that you may have divulged your confidential personal information or your FirstSave security details have been compromised, please call us immediately on 0345 601 2211† Monday to Friday 9am - 5pm.

† Calls may be recorded/monitored for quality and training purposes.